Last Updated: October 2026

NaTakallam LLC (“NaTakallam,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information that we collect and use in connection with our website, language-learning services, educational programs, translation and interpretation services, and related activities.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the rights that may apply to you.

Because NaTakallam serves users in multiple countries, additional privacy rights may apply depending on where you live.

1. Who We Are

NaTakallam LLC is a New York-registered social enterprise.

Our current business address is:

54 State Street, Ste 804 #10769 Albany, New York 12207 United States

For privacy questions or requests, please contact:

[email protected]

For certain users in the European Economic Area (“EEA”) or United Kingdom (“UK”), NaTakallam may act as a data controller under applicable data-protection law.

2. Personal Information We Collect

Depending on how you interact with NaTakallam, we may collect information including:

Information you provide directly

This may include:

• name;
• email address;
• telephone number;
• date of birth or age;
• country or general location;
• language preferences;
• language level and learning goals;
• availability and scheduling information;
• information required to match you with a Language Partner;
• account or login information;
• billing and transaction information;
• information provided when you contact us;
• feedback, surveys, or other communications;
• information relating to your use of our educational, translation, or interpretation services.

We only request information that is reasonably relevant to the service or activity for which it is collected.

Information collected automatically

When you use our website or online services, we may automatically collect certain technical information, such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• time zone;
• approximate location derived from technical information where applicable;
• pages visited;
• links clicked;
• dates and times of visits;
• session and usage information;
• technical errors and diagnostic information;
• cookie and similar technology information.

The precise information collected depends on the technologies and services in use.

3. How We Use Personal Information

We may use personal information to:

1. provide, administer, and improve our language-learning services;
2. create and manage accounts;
3. process purchases and payments;

1. match students with appropriate Language Partners or instructors;
2. schedule and administer language sessions;
3. communicate with students, parents/guardians, instructors, and organizational clients;
4. provide translation, interpretation, educational, and related services;
5. respond to questions and requests;
6. administer our website and internal operations;
7. maintain the security and integrity of our services;
8. detect, prevent, and investigate fraud, abuse, misconduct, or other prohibited activity;
9. conduct quality assurance and service improvement;
10. administer surveys and collect user feedback;
11. conduct research and analysis where appropriate and permitted by law;
12. comply with legal obligations;
13. enforce our Terms and other agreements;
14. communicate with users about services, updates, events, and other information;
15. send marketing communications where permitted and, where required, where the user has provided consent.

4. Legal Bases for Processing

Where applicable data-protection law requires us to identify a legal basis for processing, our legal bases may include:

• performance of a contract or taking steps at your request before entering into a contract;
• compliance with legal obligations;
• our legitimate interests, where those interests are not overridden by applicable rights and interests;
• consent, where required;
• protection of vital interests or other lawful bases recognized by applicable law.

The applicable legal basis depends on the particular processing activity and the jurisdiction involved.

5. Language Partner Matching

To provide our services, we may process information about a student’s:

• language;
• level;
• learning goals;
• availability;
• preferred session format;
• interests;
• age group;
• and other information relevant to matching.

For children, we take additional care to limit information shared with Language Partners to what is reasonably necessary to provide the service.

We do not permit LPs to use information obtained through NaTakallam to establish unauthorized private or ongoing relationships with child students.

6. Online Sessions and Third-Party Video Platforms

NaTakallam’s online sessions currently use approved third-party video-conferencing platforms, including Zoom and Google Meet.

The applicable third-party provider may process certain technical or account information when a user accesses its platform.

Those providers operate under their own privacy terms and policies.

NaTakallam does not control the privacy practices of independent third-party platforms.

NaTakallam does not authorize LPs to independently record, photograph, screenshot, distribute, or otherwise capture child sessions unless expressly authorized.

Where a platform provides recording, transcription, AI, or similar functionality, NaTakallam may establish additional rules regarding whether and how such functionality may be used.

7. Marketing Communications

We may send users information about NaTakallam services, programs, events, news, and other activities where permitted by applicable law.

Where applicable law requires consent for marketing communications, we will obtain the necessary consent.

Users may unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication or by contacting [email protected].

Marketing to children

NaTakallam does not knowingly use children’s personal information for targeted behavioral advertising.

We will not knowingly sell children’s personal information.

Where applicable law restricts marketing communications to children or the use of children’s personal information for marketing, NaTakallam will comply with those restrictions.

For child accounts, administrative communications relating directly to the provision of the service may still be sent to the parent, guardian, school, or other authorized adult as appropriate.

8. Children and Minors

NaTakallam knowingly offers certain services to children, including:

• General Language Sessions for children aged 6 and older; and
• Integrated Curriculum for children aged 10 and older.

Parent or guardian involvement

For children under 18, NaTakallam may require registration, purchase, and consent by a parent or legal guardian.

Where applicable law requires verifiable parental consent before collecting, using, or disclosing personal information from a child, NaTakallam will obtain the required consent before carrying out the relevant processing.

For children under 13, NaTakallam will comply with applicable requirements under the Children’s Online Privacy Protection Act (“COPPA”) and related requirements where they apply. COPPA generally requires covered online services directed to children under 13, or services with actual knowledge that they collect personal information from children under 13, to provide parental notice and obtain verifiable parental consent before covered collection, use, or disclosure.

New York’s Child Data Protection Act also provides additional protections for covered minor users. Among other things, New York law addresses the processing of personal information of minors under 18 and imposes additional requirements for covered processing and processors.

Children’s data minimization

We seek to collect only information reasonably necessary to provide the relevant service, administer the account, maintain safety, comply with legal requirements, or perform another disclosed and lawful purpose.

We do not ask children to provide unnecessary personal information.

Information shared with Language Partners

Information provided to an LP for the purpose of delivering a session should be limited to what is reasonably necessary to provide the educational service.

LPs are not authorized to use children’s information for their own purposes or to establish independent relationships with child students outside NaTakallam.

Parents’ and guardians’ rights

Subject to applicable law, parents or legal guardians may contact NaTakallam to:

• request access to information concerning their child;
• request correction of inaccurate information;
• request deletion where applicable;
• withdraw consent where applicable;
• ask questions about how their child’s information is used;
• raise a safeguarding or privacy concern.

We may need to verify the identity and authority of the person making a request before providing information or taking action.

Children’s own rights

Children may have privacy and data-protection rights in their own right depending on their age and jurisdiction.

NaTakallam will not assume that a parent’s request automatically overrides rights that applicable law gives directly to a minor.

9. Sharing Personal Information

We may share personal information with selected third parties where reasonably necessary to provide our services, operate our business, or comply with law.

Depending on our current technology stack, these recipients may include:

• payment and financial service providers;
• website hosting and infrastructure providers;
• video-conferencing providers;
• email and communications providers;
• customer relationship management and scheduling providers;
• analytics providers;

• translation and interpretation technology providers;
• survey and feedback platforms;
• cloud storage and software providers;
• professional advisers;
• service providers supporting security, compliance, fraud prevention, or business operations;
• schools, universities, organizations, or other clients where necessary to provide an agreed program;
• government authorities, law enforcement, regulators, or courts where required or permitted by law.

We use service providers that process personal information on our behalf only as permitted by applicable law and, where required, under appropriate contractual arrangements.

Third-party vendor list

Our technology and service providers may change over time. We therefore do not intend this Privacy Policy to function as a permanently exhaustive vendor list.

Where legally required, we will provide additional information regarding relevant processors or third parties.

10. Research and Academic Use

NaTakallam may participate in research, evaluation, academic, or impact-measurement activities.

Where personal information is used for research purposes, NaTakallam will take appropriate steps to limit the information used and, where appropriate, de-identify or aggregate it.

Children’s information will not be provided to academic institutions or research organizations for unrelated commercial purposes.

Where applicable law requires consent or another legal basis for research use, NaTakallam will obtain or rely on the appropriate basis.

11. Cookies and Similar Technologies

NaTakallam may use cookies and similar technologies to:

• operate the website;
• remember preferences;
• maintain security;
• understand website usage;
• measure performance;

• improve services;
• and, where permitted, support marketing or analytics.

The technologies used and the choices available to users may vary by jurisdiction.

Where applicable law requires consent for non-essential cookies or similar technologies, NaTakallam will request that consent.

12. International Data Transfers

NaTakallam operates internationally and may process personal information in countries other than the country where the information was originally collected.

Where personal information is transferred from the EEA, UK, Switzerland, or another jurisdiction that imposes specific international-transfer requirements, NaTakallam will use an applicable lawful transfer mechanism and appropriate safeguards as required by law.

These safeguards may include applicable standard contractual clauses, adequacy decisions, or another legally recognized transfer mechanism.

NaTakallam does not rely on the obsolete EU-US Privacy Shield framework.

13. Security

No transmission or storage system can be guaranteed to be completely secure.

NaTakallam takes reasonable technical and organizational measures appropriate to the nature of the information and the risks involved to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is limited to people who need it for legitimate business, educational, operational, safeguarding, or legal purposes.

Where a password is used to access an account, users are responsible for maintaining the confidentiality of their credentials.

14. Data Retention

NaTakallam retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide services;

• maintain appropriate business and financial records;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• maintain security;
• investigate or respond to complaints or safeguarding concerns.

Retention periods may vary depending on the type of information and the reason it was collected.

We do not automatically apply a single retention period to all information.

Children’s information

We apply particular care to the retention of information relating to children and seek to retain such information only for as long as reasonably necessary for the relevant educational, administrative, legal, safeguarding, or other lawful purpose.

Where applicable law requires deletion following a valid request, we will delete or anonymize information subject to any lawful exceptions.

15. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• the right to access personal information;
• the right to correct inaccurate information;
• the right to request deletion;
• the right to restrict processing;
• the right to object to certain processing;
• the right to data portability;
• the right to withdraw consent where processing is based on consent;
• the right to opt out of certain marketing or other processing;
• the right to complain to a relevant data-protection authority.

These rights are subject to applicable legal limitations and exceptions.

To exercise a privacy right, contact:

[email protected]

We may need to verify your identity before processing a request.

16. European Economic Area and UK Users

If you are located in the EEA or UK, additional rights may apply under applicable data-protection law.

These may include the right to object to processing based on legitimate interests and the right to lodge a complaint with your relevant data-protection supervisory authority.

Where required, NaTakallam will provide additional information concerning:

• the legal basis for processing;
• international transfers;
• data retention;
• automated decision-making;
• data protection rights;
• and relevant supervisory authorities.

17. Safeguarding and Disclosure of Information

Privacy protections do not prevent NaTakallam from taking appropriate action to protect a child or another person from harm.

Where NaTakallam receives an allegation, disclosure, or other information suggesting that a child may be at risk, we may process and disclose relevant information where reasonably necessary to:

• investigate the concern;
• protect the child or another person;
• contact a parent, guardian, school, or partner organization;
• suspend access to services;
• obtain professional or legal advice;
• comply with a legal obligation; or
• notify law enforcement, child-protection authorities, regulators, or other relevant authorities.

Any such processing will be handled in accordance with applicable law.

Safeguarding concerns may be reported to:

[email protected]

Please use the subject line “Child Safeguarding Concern.”

18. Third-Party Websites

Our website and communications may contain links to third-party websites or services.

Third-party websites operate under their own privacy policies and terms. NaTakallam is not responsible for the privacy or security practices of websites that it does not control.

Users should review the privacy policies of third-party services before providing personal information.

19. Changes to This Privacy Policy

NaTakallam may update this Privacy Policy from time to time to reflect changes in its services, technology, legal requirements, or data practices.

When we make material changes, we will take reasonable steps to notify users, including by posting an updated Privacy Policy and updating the “Last Updated” date.

Where applicable law requires additional notice or consent, we will provide it.

20. Contact Us

For privacy questions, requests, complaints, or concerns:

NaTakallam LLC 54 State Street, Ste 804 #10769 Albany, New York 12207 United States

Email: [email protected]

For child safeguarding matters, please use the subject line “Child Safeguarding Concern.”